Return and Refund Policy


Return and Refund Policy

We strive to provide high-quality products and excellent customer service. If you believe the product you received is defective or damaged follow the steps below to resolve the issue.


 How to Report a Problem

1.  Email Submission

Send us an email at [email protected]  with:

  • Clear images of the product showing the issue
  • Your order number
  • A brief description of the problem
  • Our sales team will respond within 24 hours.


2.  Phone Support

Call us directly at 000-000-0000, and a sales representative will assist you in reviewing the issue.

If a mistake is verified, we will arrange to remake your product.

Return Period

You have 30 days from the delivery date to report any issues and complete the return process. To begin:

  • Submit a written complaint via email with supporting images showing the defect.
  • Once the issue is confirmed, you must return the entire order in its original quantity to qualify for a full refund.


Possible Course of Action

1.  Redo the Order

  • If we confirm an error on our end, we will remake your order exactly as originally specified, correcting the issue.
  • Processing Time: 5 business days after the error is verified.

Note: Changes to product design, logo, artwork, or imprint colors will not be accommodated.

2.  Refund

  • If you prefer a refund, no remake will be processed.
  • Processing Time: 5 business days after we receive and inspect the returned items.

Refund Methods

Refunds will be issued using one of the following methods:

  • Store Credit
  • Original Payment Method: For refunds to Check, ACH, or Wire Transfer payments, contact us at [email protected] for assistance.

 

Shipping and Return Costs

  • Customers are responsible for shipping the product back to us via ground shipping.
  • A full refund is only eligible when the entire order is returned in its original quantity as listed on the invoice.


13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Pintag.us

2021 LUBLIN DR

APT E REYNOLDSBURG, OH 43068

Phone: 1-000-000-0000

Email: [email protected]